As Dell’s Global Consumer business continues to evolve, the
company today announced that it will close its 140 kiosks in the United
States.
The Dell Direct Store model, which began in 2002, enabled
customers to touch and feel Dell products before purchasing systems direct from
the company. In the past six months the company has adopted a retail strategy
that enables Dell to connect with customers it has not necessarily reached in
the past. Dell is applying the advantages of its direct business model into
retail where customers can purchase laptop and desktop computers in more than
10,000 retail outlets worldwide.
“Moving into retail is a prime example of Dell listening to its
customers,” said Tony Weiss, vice president for Dell’s Global Consumer business.
“Ever since we began our journey into retail, we wanted to give customers the
opportunity to call, click, or visit Dell and have access to our award-winning
products. This move fits in with how our broad global retail strategy is
evolving.”
In addition to its global retail business, Dell is committed to
its direct business, where a majority of customers choose to shop on the phone
and via the Internet to buy laptops, desktops and associated products. The
kiosks outside the U.S. are not affected with the changes the company is making
today.
About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers
innovative technology and services they trust and value. Uniquely enabled by its
direct business model, Dell is a leading global systems and services company and
No. 34 on the Fortune 500. For more information, visit www.dell.com, or to communicate directly with
Dell via a variety of online channels, go to www.dell.com/conversations.