LAS VEGAS – Kara Meseguer of JW Marriott Las Vegas Resort & Spa has just become a member of the prestigious Les Clefs d’Or (LCD) concierge organization, the nation’s only association for professional hotel concierges. Recently promoted from Concierge Supervisor to Chef Concierge, she oversees a team of six at the resort.

Les Clefs d’Or (pronounced lay clay door), means “keys of gold” in French. The crossed gold keys on its lapel pins are the international symbol of the organization, and are displayed on a concierge’s uniform to assure travelers they are dealing with a seasoned professional who has met special educational standards.

According to Elizabeth Wilson, Administrator of Les Clefs d'Or, USA, the organization has about 40 members in Las Vegas and more than 600 members nationwide, including affiliates and honorary members. Another LCD member on JW Marriott Las Vegas’ concierge team is Diana Biel.

The statutes of Les Clefs d’Or commit to expanding the training of those in the profession; promote and enhance the technical skills and professionalism of concierges; foster the development of the hotel industry and tourism; and maintain the highest possible standards of service for hotel guests.

Meseguer has been a Las Vegas concierge for nine years. She stated, “Many visitors don’t really know what a concierge is, or exactly what it is that we do. In short, we could be considered a ‘personal assistant’ to our guests.”

The most satisfying part of her job is hearing a guest has enjoyed a recommendation. “On the rare occasion the guest had a bad experience, it’s imperative that we hear about that too, so that we can follow up with the venue and try to make things right with the guest,” she said. “The guest’s wish is our command. You don’t find a job description much broader than that!”

Meseguer runs the JW Marriott’s Personal Planning Center, a customized guest service that takes personal concierge service to a whole new level.

The Personal Planning Center provides enhanced guest services through proactive planning. Guests may finalize their activity plans prior to arrival, working with the in-house concierge team to fashion a perfect stay. After arrival, concierges can arrange last-minute details, make changes to schedules or a travel compliment such as a special dinner or tour.

The Personal Planning staff takes the guess-work out of arranging a visit to Las Vegas, allowing guests to unwind and enjoy their stay to the fullest. The experienced concierge staff personalizes each guest’s itinerary, starting with transfer arrangements to and from the airport, while also coordinating golf reservations, spa visits, shopping, shows, outdoor adventures, tours, dining, limo transportation and more.

JW Marriott Las Vegas Resort & Spa features 548 oversized guestrooms set amid 54 acres of lush gardens. Located in Summerlin, 20 minutes northwest of the famous Las Vegas Strip, the resort is close enough to indulge in the city’s amenities, but far enough away to enjoy golfing on one of the courses surrounding the resort or explore beautiful Red Rock Canyon. Indulge yourself at JW Marriott’s luxurious Aquae Sulis Spa or lounge by the grass-edged pool. Plus, the resort features 12 dining and entertainment options, from casual to elegant. All services and amenities synonymous with JW Marriott are at your fingertips when you visit.

JW MARRIOTT LAS VEGAS RESORT & SPA: 221 N. Rampart Blvd., Toll Free: 877-869-8777

Click here for further information, reservations & directions:
JW Marriott Las Vegas Resort Spa & Golf