Avis Drives Better Service For Travelers With Disabilities
Source: Avis Rent A Car System LLC
Oct 31, 2006 - 8:45:00 AM
|
|
'Avis Access' Employee Training is Launched Nationwide
PARSIPPANY, N.J., Oct. 31 /PRNewswire/ -- In order to better serve travelers with disabilities, Avis Rent A Car System, LLC today announced the introduction of an enhanced Avis Access national training program to educate their employees on how to best assist customers with disabilities. The launch of the program reaffirms the Avis commitment to addressing the individual needs of each traveler.
The curriculum reinforces to employees techniques on how to best serve travelers with disabilities and also offers practical service skills, including recognizing certain disabilities and how to interact effectively. Employees are also trained in the correct usage of terminology and language when dealing with persons that are sight or hearing impaired, speech-impaired or use wheelchairs. The specially designed educational video reinforces the proper use and installation of the Avis Access products and services that were introduced in 2004 to answer the needs of travelers with disabilities.
"The adoption of this program as a core piece of our employee training is our way of trying to ensure that we not only provide the necessary products to meet the needs of travelers with disabilities, but that we also provide a consistent experience across our organization," said Robert Salerno, president and COO of Avis Budget Group, the parent company of Avis. "This is one more way we are 'trying harder' in our commitment to help make travel accessible for all."
Avis will introduce the Avis Access training video for travelers with disabilities to all customer-facing employees beginning this month. In addition, all newly hired employees will view the video as part of their orientation with the company.
Avis Access was introduced in 2004 as the most comprehensive suite of products, in the car rental industry, aimed at making travel more accessible for everyone. The available products include, transfer boards, spinner knobs, hand-controls and panoramic mirrors. Avis Access products are available free of charge with all Avis car rentals. To make a reservation, call 1-888-TRY- HARD (879-4273) or TTY/TDD 1-800-331-2323, or contact a local travel professional. For more information, visit www.avis.com/access.
About Avis
Avis Rent A Car System, LLC and its subsidiaries operate one of the world's leading car rental brands, providing business and leisure customers with a wide range of services at more than 2,000 locations in the United States, Canada, Australia, New Zealand and the Latin American / Caribbean region. Avis is one of the world's top brands for customer loyalty, ranking as the number one car rental company in the 2006 Brand Keys(R) Customer Loyalty Index. The company is a wholly owned subsidiary of Avis Budget Group, Inc. (NYSE:CAR) . For more information, visit www.avis.com.
|
