United Airlines Offers Advice to Customers Affected by CA Wildfires and Issues Travel Waiver
Source: United Airlines
Oct 23, 2007 - 9:08:01 AM
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Check flight status before going to the airport; Use United's travel waiver to change travel plans; Log on to united.com to change an itinerary
CHICAGO, October 22, 2007 – For the convenience of its customers and in light of wildfires, United is offering advice for those customers beginning and ending their travel at many airports in southern California.
If customers would like to change travel plans, United is waiving certain change fees
For affected customers who would like to make a change to their travel plans, certain ticketing rules have been waived. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.
These revised policies apply to all tickets purchased October 22 or earlier, for travel between October 22 and October 25, beginning and ending in many southern California cities, on any United®, United Express®, Ted® or United code-share flight. Origin and destination cities must remain the same, and rescheduled travel must be completed within 331 days of the scheduled travel date.
All changes must be made by midnight of the customer's original travel date. United advises customers to log on to united.com to make a change to their itinerary or to call United reservations at 1-800-UNITED-1 or a travel agency.
Check flight status before going to the airport
Customers can minimize possible inconvenience by checking the status of their flights at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. To receive United’s automatic updates via mobile phone or e-mail, customers may register for United EasyUpdate complimentary service at united.com.
United will continue to monitor the situation and adjust ticketing policies on united.com.
About United
United Airlines (NASDAQ: UAUA) operates more than 3,600* flights a day on United, United Express and Ted to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United also is a founding member of Star Alliance, which provides connections for our customers to 855 destinations in 155 countries worldwide. United's 55,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company's Web site at united.com.
*Based on the flight schedule between Jan. 1, 2007 and Dec. 31, 2007.
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