CHICAGO, Feb. 4 /PRNewswire-FirstCall/ -- As part of its continuing effort to
offer customers choice, flexibility, and low fares, United is announcing a new,
simplified checked bag policy for customers who purchase nonrefundable domestic
economy tickets. United's new checked bag policy is available at
united.com/baggage.
Customers who purchase nonrefundable domestic economy tickets and do not have
status in Mileage Plus or Star Alliance may check one bag for free and a second
bag for a $25 service fee.
For all customers, the cost to check up to four additional bags will be $100
per bag. Previous charges ranged from $85-$125 per bag. The cost to check items
that require special handling because they are large, overweight or fragile will
now be either $100 or $200, depending on the item.
United's most frequent fliers -- customers who have Premier status or higher
in Mileage Plus, or Silver status or higher with Star Alliance -- will continue
to receive the benefit of checking two bags for free.
"This change enables us to continue offering customers competitive fares, and
it fits with our overall strategy to tailor our products and services around
what our customers value most and are willing to pay for, as we have with our
popular Economy Plus seating," said John Tague, executive vice president and
chief revenue officer. "Our customer research shows that only about one in four
customers check a second bag, and with this new policy, customers who check
extra bags may continue to do so for a service fee, which enables us to offer
competitive fares to everyone."
United estimates that this change will generate more than $100 million
annually for the company in cost savings and new revenue.
This new checked bag policy applies for travel beginning on May 5, 2008,
within the U.S. and to/from Canada, San Juan, Puerto Rico and St. Thomas, and
the service fee to check a second bag only applies to tickets purchased on or
after Feb. 4, 2008. Customers may pay this service fee at an airport Easy
Check-In(SM) kiosk with a credit card or at the check-in counter with a credit
card, check or cash.
For itineraries that include international flights (except Canada), checking
a second bag will continue to be free and the cost to check more than two bags
or items that are overweight or require special handling varies by
destination.
About United
United Airlines (NASDAQ:UAUA) operates more than 3,300* flights a day on
United, United Express and Ted to more than 200 U.S. domestic and international
destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and
Washington, D.C. With key global air rights in the Asia- Pacific region, Europe
and Latin America, United is one of the largest international carriers based in
the United States. United also is a founding member of Star Alliance, which
provides connections for our customers to 855 destinations in 155 countries
worldwide. United's 55,000 employees reside in every U.S. state and in many
countries around the world. News releases and other information about United can
be found at the company's Web site at united.com.
*Based on the flight schedule between Jan. 1, 2007 and Dec. 31, 2007.