Delta ranked in the top three by readers of Executive Travel magazine
more times than any other airline in the 2008 Leading Edge
Awards
ATLANTA, July 10, 2008 – Readers of Executive
Travel magazine rate Delta Air Lines’ (NYSE:DAL) domestic first class
service, worldwide Crown Room Clubs and SkyMiles frequent flyer program the best
in the 2008 Leading Edge Awards. Readers also said they prefer to fly Delta
more than any other U.S. airline when they travel to Africa, the Middle East and
Canada.
“Delta’s more than 45,000 employees worldwide are committed to
offering our global customers a world-class travel experience when they fly with
us,” said Richard Anderson, Delta’s chief executive officer. “Their efforts,
along with investments we continue to make to improve our product and service
offerings, both on the ground and in the air, are clearly resonating with our
passengers. We’re thrilled to be recognized by the readers of Executive
Travel magazine, many of whom are our most loyal and frequent flyers.”
Honors Delta received include:
- Best Domestic Airline for First Class Service;
- Best Frequent Flyer Program - Domestic;
- Best Airline for Airport Lounges in the world;
- Best U.S.-based Airline for Flights to Africa, and No. 3 in the world;
- Best U.S.-based Airline for Flights to the Middle East, and No. 3 in the
world; and
- Best U.S.-based Airline for Flights to Canada, and No. 2 in the
world.
Since 2005, Delta has continued to improve the customer experience
by:
- Adding new international service. With the summer 2008 schedule, Delta
operates more than 450 weekly flights to 47 destinations in 31 countries in
Europe, Africa, Asia, India and the Middle East;
- Completing cabin refurbishments with comfortable all-leather seating and
brighter interiors on all aircraft;
- Offering customers hundreds of hours of movies, HBO, TV programming, music
and video games through the airline’s world-class, in-flight entertainment
system, Delta on Demand, available on more than 70,000 seats daily on nearly 140
aircraft;
- Providing convenient Breezeway boarding lanes for elite customers in gate
areas;
- Offerings premium wines selected by Master Sommelier Andrea Robinson and
meal selections from celebrity chef Michelle Bernstein for international
BusinessElite customers, as well as introducing fully lie-flat seating for
BusinessElite customers on its Boeing 777 fleet and announcing a new lie-flat
product for its Boeing 767 fleet beginning in 2009;
- Expanding the airline's popular EATS food for purchase program to domestic
flights of 750 miles or more and offering a selection of signature cocktails;
- Providing more unique ways for SkyMiles customers to easily redeem miles,
like a new online award calendar, three-tier award program and new
pay-with-miles option for American Express Gold and Platinum cardholders;
- Maximizing self-service technology for customers by offering more languages
on delta.com and more
self-service options to speed travel, such as online baggage check, mobile
check-in and more; and
- Providing one of the broadest airport lounge networks in the world giving
Crown Room Club® members access to nearly 100 lounges thanks to Delta's global
SkyTeam alliance partners.
In total, the publication’s readers ranked Delta among the top three in
more categories than any other airline in the world. Second place honors
include:
- Best Domestic Airline;
- Best Airline for Flights to the Caribbean;
- Best Airline for Flights to Central and South America; and
- Best Airline Customer Service – Domestic.
Delta received a third place nod for “Best Domestic Airline for Business
Class Service” and “Best Credit Card Rewards Program” for the Delta SkyMiles
Credit Card from American Express.
In other categories, Executive Travel magazine readers named Delta’s
global hub – Hartsfield-Jackson Atlanta International Airport – the No. 2
domestic airport. Delta AirElite® earned the No. 2 spot as Best Private Jet
Service and was the only wholly-owned subsidiary of a commercial airline to rank
in the top three.
Subscribers to Executive Travel magazine are
senior level executives at Fortune 1000 companies who fly almost once each week.
Established in 2006, the publication was created for the frequent business
traveler and addresses issues unique to his or her lifestyle. With a circulation
of more than 125,000, the recently BPA audited magazine delivers information to
help frequent business travelers live life on the road as well as they do at
home.
The award-winning Delta SkyMiles program offers members multiple
mileage-earning opportunities when flying Delta, Delta Shuttle®, Delta
Connection® carriers, Delta AirElite® and other SkyTeam® airlines. Additional
mileage-building opportunities are offered through more than 100 partners such
as the Delta SkyMiles Credit Card from American Express, SkyMilesShopping.com,
participating hotels, car rental companies, telecommunication services,
restaurants, retailers and more. Now in its 27th year, SkyMiles is one of the
longest-running and most successful loyalty programs in the travel industry. It
was named “Best Frequent Flyer Program” for 2006 and 2007 by Business
Traveler magazine and received top honors for “Best Bonus Promotion” from
InsideFlyer magazine at the 2007 Freddie Awards.
Delta Air
Lines operates service to more worldwide destinations than any airline with
Delta and Delta Connection flights to 327 destinations in 62 countries. Delta
has added more international capacity than any major U.S. airline during the
last two years and is the leader across the Atlantic with flights to 44
trans-Atlantic markets. To Latin America and the Caribbean, Delta offers 609
weekly flights to 62 destinations. Delta's marketing alliances also allow
customers to earn and redeem SkyMiles on more than 16,000 flights offered by
SkyTeam and other partners. Delta is a founding member of SkyTeam, a global
airline alliance that provides customers with extensive worldwide destinations,
flights and services. Including its SkyTeam and worldwide codeshare partners,
Delta offers flights to 499 worldwide destinations in 105 countries. Customers
can check in for flights, print boarding passes and check flight status at delta.com.