Customers May Now Go Online to Pay Fees and Purchase Travel Options that
Make Traveling More Convenient
CHICAGO, Nov. 7 /PRNewswire-FirstCall/ -- United is offering customers a 20
percent discount on the fee to check a first bag when they pay for it on
united.com between Nov. 10, 2008 and Jan. 31, 2009. United also has canceled its
previously-announced plans to increase the domestic second bag fee from $25 to
$50 one way. The fee to check a second bag on a domestic flight will remain $25
one way.
Starting on Nov. 10, 2008, customers may do all of the following on
united.com from the comfort of their home, office or hotel without waiting in
line at the airport:
-- pay fees for checked baggage, which enables them to use special united.com
bag drop areas at select airports;
-- purchase seating in Economy Plus, which starts at $14 one way, to enjoy up
to five extra inches of legroom; and
-- purchase Award Accelerator, which starts at $9, to earn travel awards
faster by multiplying the number of Mileage Plus miles earned on United
flights.
"Now our customers may enjoy more convenience and better value when they
check-in at united.com before their trip," says Dennis Cary, chief marketing and
customer officer. "We are listening to our customers, and these changes are
designed to give them more choice and flexibility to customize their travel
experience while keeping our prices competitive in a rapidly changing market
environment."
United also recently launched its new Door-to-Door Baggage service that
enables customers to conveniently ship their suitcases, or other travel items
like skis or golf clubs, overnight directly to their destination within the 48
contiguous United States. United's prices are simple and more economical than
similar overnight services offered by other luggage shipping services. More
information about Door-to-Door Baggage, Economy Plus seating, Award Accelerator
and all the Travel Options by United is available at
united.com/traveloptions.
The fees to check a first or second bag do not apply to customers who are
flying in United First(R) or United Business(R), have Premier or above status
with United or Star Alliance, or active duty military personnel traveling on
orders.
The $15 first bag and $25 second bag fees apply to customers who purchase a
ticket for travel within the U.S. and to/from Canada, Puerto Rico and the U.S.
Virgin Islands.
Customers may continue to carry on one bag and one personal item, such as a
purse, briefcase or laptop computer that fits under the seat or in an overhead
bin. For itineraries that include international flights (except Canada),
checking a first and second bag that weighs less than 50 pounds continues to be
free.
Details on United's checked bag policy are available at
united.com/baggage.
About United
United Airlines (NASDAQ:UAUA) operates nearly 3,000* flights a day on United
and United Express to more than 200 U.S. domestic and international destinations
from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington,
D.C. With key global air rights in the Asia-Pacific region, Europe and Latin
America, United is one of the largest international carriers based in the United
States. United also is a founding member of Star Alliance, which provides
connections for our customers to 975 destinations in 162 countries worldwide.
United's 52,000 employees reside in every U.S. state and in many countries
around the world. News releases and other information about United can be found
at the company's Web site at united.com.
*Based on United's flight schedule between October 2008 and October 2009
