BroadcastCableNet Convention Update Dining News Entertainment Health Gaming Indulge PSA Rides Shopping Sports Travel Services Videos Weather

| Travel | | Services |

AMERICAN EXPRESS BUSINESS TRAVEL LAUNCHES QUICK EXCHANGE TO AUTOMATE RE-TICKETING ACROSS U.S. RESERVATION NETWORK
Source: American Express Business Travel
Jun 12, 2007 - 5:49:14 AM

Powered by Worldspan Rapid RepriceĀ® technology, new solution speeds airline ticket repricing, reissues and refunds when business travelers' itineraries change

NEW YORK, NY, June 11, 2007 -- American Express Business Travel, a global industry leader in business travel management, today launched Quick Exchange, powered by Worldspan's Rapid RepriceĀ® technology, to fully automate its ticket repricing, reissuing and refunding processes across the Company's U.S. corporate travel reservation network and for all the global distribution system (GDS) booking platforms used by its travel counselors.

Quick Exchange automates the processes for airline ticket repricing, exchanges and refunds when a traveler's itinerary changes, returning a new ticket with the applicable fares, taxes, penalties, or administrative fees together with additional collections or returns. By eliminating manual reticketing efforts, Quick Exchange helps to improve travel counselor productivity, servicing speed and quality. Quick Exchange also integrates with American Express' centralized ticket database to improve tracking of unused and refundable tickets; helping American Express clients to strengthen their corporate controls and maximize their air travel supplier relationships.

American Express will integrate Quick Exchange into its TravelBahn distribution solution set to further augment the Company's mechanisms for managing travel supplier content globally.

"With Worldspan and its Rapid RepriceĀ® technology underpinning our new Quick Exchange solution, American Express becomes the first global travel management company to implement automated ticket re-pricing and refunding in the U.S. across all its GDS booking platforms," said Julie Bottner, Senior Vice President of Business Travel North America, Service Delivery Network. "We hope and expect that the American Express Quick Exchange solution will speed up client servicing, allowing our travel counselors to manage more reservations, more effectively. And, perhaps most importantly, help our clients to recapture or avoid the potential for dollars lost when unused tickets expire and refunds go unreturned."

"By engaging Worldspan to power its ticket repricing and reissuing automation efforts, and implementing Rapid Reprice technology across its U.S. reservation system and multi-GDS environment, American Express Business Travel sends the strongest endorsement yet for how IT automation can help reduce travel servicing costs, increase employee productivity and enhance the client experience," said Andrew Cuomo, Worldspan Vice President of Account Management.

Worldspan has invested over 460,000 man-hours in Rapid Reprice technologies since 1996, which have earned 10 industry distinctions. Nearly 70,000 Rapid Reprice transactions are performed daily by existing customers.

About American Express Business Travel
American Express Business Travel (www.americanexpress.com/businesstravel), a division of the American Express Company, is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control.  For small businesses, medium-sized enterprises and multinational corporations, American Express Business Travel provides a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available online and offline, around the world.

American Express operates one of the world's largest travel agency networks with over 2,200 travel service locations in over 140 countries and territories worldwide.  The Company processed $21.8 billion in global travel sales in 2006.

American Express Company (www.americanexpress.com) is a diversified worldwide travel, financial and network services company founded in 1850.  It is a world leader in charge and credit cards, Travelers Cheques, travel, business services and international banking.

Additional News from American Express Business Travel
Visitor News: 12.02.08 AMERICAN EXPRESS BUSINESS TRAVEL OFFERS COMPANIES A FREE PROGRAM ASSESSMENT
10.15.08 AMERICAN EXPRESS HELPS BUSINESS TRAVELERS BY OFFERING 10 TIPS FOR
05.24.08 SURVEY FINDS 67 PERCENT OF COMPANIES SAVED ON TRAVEL BY
06.12.07 AMERICAN EXPRESS BUSINESS TRAVEL LAUNCHES QUICK EXCHANGE TO AUTOMATE RE-TICKETING
11.15.06 AMERICAN EXPRESS LAUNCHES ONLINE MARKETPLACE FOR TRAVEL AND RELATED BUSINESS
Entertainment Calendar:
We're Sorry, No Additional Articles Were Found.

Return



All Rights Reserved: Kensei Consulting LLC
Top of Page


Privacy Policy | Terms of Use | Contact | Credits | Tell A Friend | Careers  
  © Copyright Kensei Consulting LLC