NEW YORK, NY, June 11,
2007 -- American Express Business Travel, a global industry leader in business
travel management, today launched Quick Exchange, powered by Worldspan's Rapid
RepriceĀ® technology, to fully automate its ticket repricing, reissuing and
refunding processes across the Company's U.S. corporate travel reservation
network and for all the global distribution system (GDS) booking platforms used
by its travel counselors.
Quick Exchange automates the processes for airline ticket repricing,
exchanges and refunds when a traveler's itinerary changes, returning a new
ticket with the applicable fares, taxes, penalties, or administrative fees
together with additional collections or returns. By eliminating manual
reticketing efforts, Quick Exchange helps to improve travel counselor
productivity, servicing speed and quality. Quick Exchange also integrates with
American Express' centralized ticket database to improve tracking of unused and
refundable tickets; helping American Express clients to strengthen their
corporate controls and maximize their air travel supplier relationships.
American Express will integrate Quick Exchange into its TravelBahn
distribution solution set to further augment the Company's mechanisms for
managing travel supplier content globally.
"With Worldspan and its Rapid RepriceĀ® technology underpinning our new Quick
Exchange solution, American Express becomes the first global travel management
company to implement automated ticket re-pricing and refunding in the U.S.
across all its GDS booking platforms," said Julie Bottner, Senior Vice President
of Business Travel North America, Service Delivery Network. "We hope and expect
that the American Express Quick Exchange solution will speed up client
servicing, allowing our travel counselors to manage more reservations, more
effectively. And, perhaps most importantly, help our clients to recapture or
avoid the potential for dollars lost when unused tickets expire and refunds go
unreturned."
"By engaging Worldspan to power its ticket repricing and reissuing automation
efforts, and implementing Rapid Reprice technology across its U.S. reservation
system and multi-GDS environment, American Express Business Travel sends the
strongest endorsement yet for how IT automation can help reduce travel servicing
costs, increase employee productivity and enhance the client experience," said
Andrew Cuomo, Worldspan Vice President of Account Management.
Worldspan has invested over 460,000 man-hours in Rapid Reprice technologies
since 1996, which have earned 10 industry distinctions. Nearly 70,000 Rapid
Reprice transactions are performed daily by existing customers.
About American Express Business Travel
American Express Business
Travel (www.americanexpress.com/businesstravel), a division of the American
Express Company, is dedicated to helping its clients realize the greatest
possible value from their investment in travel through increased cost savings,
outstanding customer service and greater spend control. For small businesses,
medium-sized enterprises and multinational corporations, American Express
Business Travel provides a combination of industry-leading booking technology,
travel management consulting expertise, strategic sourcing and supplier
negotiation support and customer service available online and offline, around
the world.
American Express operates one of the world's largest travel agency networks
with over 2,200 travel service locations in over 140 countries and territories
worldwide. The Company processed $21.8 billion in global travel sales in
2006.
American Express Company (www.americanexpress.com) is a diversified worldwide
travel, financial and network services company founded in 1850. It is a world
leader in charge and credit cards, Travelers Cheques, travel, business services
and international banking.