Alaska Airlines Offers FlightStats™ Trip Alert System To Advise Travelers Of Itinerary Status
Source: Alaska Airlines
Jul 22, 2008 - 10:10:54 AM
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SEATTLE — Passengers on Alaska Airlines and Horizon Air can now receive
up-to-the-minute flight information via e-mail or text message for their entire
flight itinerary, including segments on other airlines. The new Trip Alert
System is the first airline notification solution to be powered by the
FlightStats™ Itinerary Monitoring platform and lets customers set up a single
profile once for all future travel.
Customers who have booked a trip at
alaskaair.com or with an Alaska Airlines/Horizon Air reservations call center or
ticket counter since June 25, 2008, receive an e-mail inviting them to create a
profile. The profile specifies the traveler's preferences for receiving e-mail
alerts to a desktop PC, PDA or mobile phone.
Once a customer registers,
the system automatically monitors all future trips and sends scheduled pre-trip
updates as well as real-time alerts regarding delays, gate changes and
cancellations. The system also sends useful connection messages advising the
customer of the status and gate of arriving and departing flights so they know
their actual connection time.
"Thanks to FlightStats' sophisticated
solution, we are now able to put proactive and relevant flight-status
information directly into our customers' hands as they get close to departure,"
said Steve Jarvis, Alaska Airlines' vice president of marketing, sales and
customer experience. "By providing detailed information on a passenger's entire
trip — even when one of their segments is on a different airline — we're
enhancing customer convenience and the overall travel experience."
The
first phase of Alaska Airlines' Trip Alerts System is available now for direct
bookings. It currently excludes bookings through travel agencies and other
airlines, as well as direct bookings on Alaska Airlines Vacations, EasyBiz and
group travel. Alaska Airlines is planning future enhancements to provide this
greater functionality for customers.
"With their new messaging solution,
Alaska continues to expand customer service features that make travel easier,"
said Conducive Technology CEO Jeff Kennedy. "Alaska has always done a great job
with customer service, but now with the industry's best mobile-alerts solution,
Alaska Airlines just keeps getting better."
FlightStats is an airline,
airport and travel information service provided by Conducive Technology Corp.
The company is also a leading supplier of air travel information services to
travel agencies, logistics professionals, airlines, airports and industry
analysts. More information is available on Conducive Technology's Web site at
www.flightstats.com
Alaska Airlines and sister carrier Horizon Air
together serve 95 cities through an expansive network in Alaska, the Lower 48,
Hawaii, Canada and Mexico. For reservations, visit alaskaair.com. For more news
and information, visit the Alaska Airlines/Horizon Air Newsroom at
alaskaair.com/newsroom.
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